Contents

Title and Copyright Information

Preface

• Audience
• Documentation Accessibility
• Related Documents
• Conventions

Part I Monitoring and Managing Targets

1 Overview of Enterprise Monitoring

• 1.1 Monitoring Overview
• 1.2 Comprehensive Out-of-Box Monitoring
• 1.3 Monitoring: Basics
  • 1.3.1 Metric Thresholds: Determining When a Monitored Condition is an Issue
  • 1.3.2 Metric Baselines: Determining Valid Metric Thresholds
  • 1.3.3 Events: Defining What Conditions are of Interest
  • 1.3.4 Corrective Actions: Resolving Issues Automatically
  • 1.3.5 Metric Extensions: Customizing Monitoring
  • 1.3.6 Blackouts
• 1.4 Monitoring: Advanced Setup
  • 1.4.1 Monitoring Templates
  • 1.4.2 Administration Groups and Template Collections
• 1.5 Notifications
  • 1.5.1 Customizing Notifications
• 1.6 Managing Events, Incidents, and Problems
  • 1.6.1 Incident Manager
  • 1.6.2 Incident Rules and Rule Sets
  • 1.6.3 Connectors
• 1.7 Accessing Monitoring Information

2 Discovering and Monitoring Targets

• 2.1 About Discovering, Promoting, and Monitoring Hosts and Targets
  • 2.1.1 What is Discovery?
  • 2.1.2 What is Promotion?
  • 2.1.3 What is Monitoring?
• 2.2 Discovery and Monitoring in Enterprise Manager Lifecycle
• 2.3 Overview of the Discovery and Monitoring Process
• 2.4 Automatically Discovering and Promoting Targets
  • 2.4.1 Prerequisites
  • 2.4.2 Step 1: Discovering Unmanaged Hosts Using Network Scan
  • 2.4.3 Step 2: Converting Unmanaged Hosts to Managed Hosts
  • 2.4.4 Step 3: Discovering Targets on Managed Hosts
  • 2.4.5 Step 4: Promoting Targets
• 2.5 Manually Adding Targets
  • 2.5.1 Add Host Targets
  • 2.5.2 Add Targets Using Guided Process
  • 2.5.3 Add Targets Declaratively by Specifying Target Monitoring Properties
• 2.6 Discovering and Promoting Oracle Homes

3 Using Incident Management

• 3.1 Events, Incidents, and Problems
  • 3.1.1 Event Management
  • 3.1.2 Incident Management
  • 3.1.3 Problem Management
  • 3.1.4 Summing Up
  • 3.1.5 Working with Events, Incidents, and Problems
• 3.2 Key Concepts: Events, Incidents, and Problems
  • 3.2.1 Events
  • 3.2.2 Incidents
    • 3.2.2.1 Working with Incidents
    • 3.2.2.2 Incident Composed of a Single Event
    • 3.2.2.3 Incident Composed of Multiple Events
    • 3.2.2.4 How are Incidents Created?
  • 3.2.3 Problems
  • 3.2.4 Rule Sets
    • 3.2.4.1 Out-of-Box Rule Sets
    • 3.2.4.2 Rule Set Types
    • 3.2.4.3 Rules
  • 3.2.5 Incident Manager
    • 3.2.5.1 Views
• 3.3 Setting Up Your Incident Management Environment
  • 3.3.1 Setting Up Your Monitoring Infrastructure
    • 3.3.1.1 Rule Set Development
  • 3.3.2 Setting Up Administrators and Privileges
  • 3.3.3 Setting Up Rule Sets
    • 3.3.3.1 Creating a Rule Set
    • 3.3.3.2 Creating a Rule to Create an Incident
    • 3.3.3.3 Creating a Rule to Manage Escalation of Incidents
    • 3.3.3.4 Creating a Rule to Escalate a Problem
    • 3.3.3.5 Subscribing to a Rule
    • 3.3.3.6 Receiving E-mail for Private Rules
• 3.4 Working with Incidents
  • 3.4.1 Finding What Needs to be Worked On
  • 3.4.2 Searching for Incidents
  • 3.4.3 Setting Up Custom Views
  • 3.4.4 Responding and Working on a Simple Incident
  • 3.4.5 Responding to and Managing Multiple Incidents, Events and Problems in Bulk
  • 3.4.6 Searching My Oracle Support Knowledge
  • 3.4.7 Open Service Request (Problems-only)
  • 3.4.8 Suppressing Incidents and Problems
  • 3.4.9 Managing Workload Distribution of Incidents
  • 3.4.10 Reviewing Events on a Periodic Basis
    • 3.4.10.1 Creating an Incident Manually
• 3.5 Advanced Topics
  • 3.5.1 Defining Custom Incident Statuses
  • 3.5.2 Clearing Stateless Alerts for Metric Alert Event Types
  • 3.5.3 User-reported Events
    • 3.5.3.1 Format
    • 3.5.3.2 Options
    • 3.5.3.3 Examples
  • 3.5.4 Additional Rule Applications
    • 3.5.4.1 Setting Up a Rule to Send Different Notifications for Different Severity States of an Event
    • 3.5.4.2 Creating a Rule to Notify Different Administrators Based on the Event Type
    • 3.5.4.3 Creating a Rule to Create a Ticket for Incidents
    • 3.5.4.4 Creating a Rule to Send SNMP Traps to Third Party Systems
  • 3.5.5 Event Prioritization
  • 3.5.6 Root Cause Analysis (RCA) and Target Down Events
    • 3.5.6.1 How RCA Works
    • 3.5.6.2 Leveraging RCA Results in Incident Rule Sets
    • 3.5.6.3 Leveraging RCA Results in Incident Manager
    • 3.5.6.4 Leveraging RCA Results in the System Dashboard
    • 3.5.6.5 Creating a Rule to Update Incident Priority for Non-symptom Events
    • 3.5.6.6 Creating Incidents On Non-symptom Events
    • 3.5.6.7 Introducing a Time Delay
• 3.6 Moving from Enterprise Manager 10/11g to 12c

4 Using Notifications

• 4.1 Setting Up Notifications
  • 4.1.1 Setting Up a Mail Server for Notifications
  • 4.1.2 Setting Up E-mail for Yourself
    • 4.1.2.1 Defining E-mail Addresses
    • 4.1.2.2 Setting Up a Notification Schedule
    • 4.1.2.3 Subscribe to Receive E-mail for Incident Rules
  • 4.1.3 Setting Up E-mail for Other Administrators
  • 4.1.4 E-mail Customization
    • 4.1.4.1 E-mail Customization Reference
  • 4.1.5 Setting Up Repeat Notifications
• 4.2 Extending Notification Beyond E-mail
• 4.3 Sending Notifications Using OS Commands and Scripts
  • 4.3.1 Script Examples
  • 4.3.2 Migrating pre-12c OS Command Scripts
    • 4.3.2.1 Migrating Metric Alert Event Types
    • 4.3.2.2 Migrating Target Availability Event Types
    • 4.3.2.3 Migrating Job Status Change Event Types
    • 4.3.2.4 Migrating Corrective Action-Related OS Scripts
    • 4.3.2.5 Notification Type Mapping
• 4.4 Sending Notifications Using PL/SQL Procedures
  • 4.4.1 Defining a PL/SQL-based Notification Method
  • 4.4.2 Migrating Pre-12c PL/SQL Advanced Notification Methods
    • 4.4.2.1 Mapping for MGMT_NOTIFY_SEVERITY
    • 4.4.2.2 Mapping for MGMT_NOTIFY_JOB
    • 4.4.2.3 Mapping for MGMT_NOTIFY_CORRECTIVE_ACTION
• 4.5 Sending SNMP Traps to Third Party Systems
  • 4.5.1 SNMP Traps: Moving from Previous Enterprise Manager Releases to 12c
• 4.6 Management Information Base (MIB)
  • 4.6.1 About MIBs
  • 4.6.2 MIB Definition
  • 4.6.3 Reading the MIB Variable Descriptions
    • 4.6.3.1 Variable Name
• 4.7 Passing Corrective Action Status Change Information
  • 4.7.1 Passing Corrective Action Execution Status to an OS Command or Script
  • 4.7.2 Passing Corrective Action Execution Status to a PLSQL Procedure
• 4.8 Passing Job Execution Status Information
  • 4.8.1 Passing Job Execution Status to a PL/SQL Procedure
  • 4.8.2 Passing Job Execution Status to an OS Command or Script
• 4.9 Passing User-Defined Target Properties to Notification Methods
• 4.10 Notification Reference
  • 4.10.1 EMOMS Properties
  • 4.10.2 Passing Event, Incident, Problem Information to an OS Command or Script
    • 4.10.2.1 Environment Variables Common to Event, Incident and Problem
    • 4.10.2.2 Event Notification-Specific Environment Variables
    • 4.10.2.3 Environment Variables Specific to Event Types
    • 4.10.2.4 Environment Variables Specific to Incident Notifications
    • 4.10.2.5 Environment Variables Specific to Problem Notifications
    • 4.10.2.6 Environment Variables Common to Incident and Problem Notifications
  • 4.10.3 Passing Information to a PL/SQL Procedure
    • 4.10.3.1 Notification Payload Elements Specific to Event Types
  • 4.10.4 Troubleshooting Notifications
    • 4.10.4.1 General Setup
    • 4.10.4.2 Notification System Errors
    • 4.10.4.3 Notification System Trace Messages
    • 4.10.4.4 E-mail Errors
    • 4.10.4.5 OS Command Errors
    • 4.10.4.6 SNMP Trap Errors
    • 4.10.4.7 PL/SQL Errors

5 Managing Groups

• 5.1 Introduction to Groups
  • 5.1.1 Overview of Groups
  • 5.1.2 Overview of Privilege Propagating Groups
  • 5.1.3 Overview of Dynamic Groups
  • 5.1.4 Overview of Administration Groups
• 5.2 Managing Groups
  • 5.2.1 Creating and Editing Groups
  • 5.2.2 Creating Dynamic Groups
  • 5.2.3 Adding Members to Privilege Propagating Groups
  • 5.2.4 Converting Conventional Groups to Privilege Propagating Groups
  • 5.2.5 Viewing and Managing Groups
  • 5.2.6 Overview of Group Charts
  • 5.2.7 Overview of Group Members
  • 5.2.8 Viewing Group Status History
  • 5.2.9 About the System Dashboard
• 5.3 Using Out-of-Box Reports

6 Using Administration Groups

• 6.1 What is an Administration Group?
  • 6.1.1 Developing an Administration Group
• 6.2 Planning
• 6.3 Implementing Administration Groups and Template Collections
  • 6.3.1 Creating an Administration Group
    • 6.3.1.1 Accessing the Administration Group Home Page
    • 6.3.1.2 Defining a Hierarchy
    • 6.3.1.3 Defining Template Collections
    • 6.3.1.4 Associating Template Collections with Administration Groups
• 6.4 Changing the Administration Group Hierarchy
  • 6.4.1 Adding a New Hierarchy Level
  • 6.4.2 Removing a Hierarchy Level
  • 6.4.3 Merging Administration Groups
  • 6.4.4 Removing Administration Groups

7 Using Monitoring Templates

• 7.1 About Monitoring Templates
• 7.2 Definition of a Monitoring Template
• 7.3 Default Templates (Auto Apply Templates)
• 7.4 Viewing a List of Monitoring Templates
• 7.5 Creating a Monitoring Template
• 7.6 Editing a Monitoring Template
• 7.7 Applying Monitoring Templates to Targets
  • 7.7.1 Applying a Monitoring Template
  • 7.7.2 Monitoring Template Application Options
    • 7.7.2.1 Apply Options
    • 7.7.2.2 Metrics with Key Value Settings
• 7.8 Comparing Monitoring Templates with Targets
  • 7.8.1 When is a metric between a template and a target considered "different"?
• 7.9 Comparing Metric Settings Using Information Publisher
• 7.10 Exporting and Importing Monitoring Templates
• 7.11 Changing the Monitoring Template Apply History Retention Period

8 Using Metric Extensions

• 8.1 What are Metric Extensions?
• 8.2 Metric Extension Lifecycle
• 8.3 Working with Metric Extensions
  • 8.3.1 Administrator Privilege Requirements
  • 8.3.2 Granting Create Metric Extension Privilege
  • 8.3.3 Managing Administrator Privileges
  • 8.3.4 Managing Administrator Access to Metric Extensions
    • 8.3.4.1 Granting Full/Edit Privileges on a Metric Extension
    • 8.3.4.2 Revoking Access Privileges on a Metric Extension
    • 8.3.4.3 Transferring Metric Extension Ownership
  • 8.3.5 Creating a New Metric Extension
  • 8.3.6 Creating a New Metric Extension (Create Like)
  • 8.3.7 Editing a Metric Extension
  • 8.3.8 Creating the Next Version of an Existing Metric Extension
  • 8.3.9 Importing a Metric Extension
  • 8.3.10 Exporting a Metric Extension
  • 8.3.11 Deleting a Metric Extension
  • 8.3.12 Deploying Metric Extensions to a Group of Targets
  • 8.3.13 Updating Older Versions of Metric Extensions Already deployed to a Group of Targets
• 8.4 Adapters
  • 8.4.1 OS Command Adapter - Single Column
  • 8.4.2 OS Command Adapter- Multiple Values
  • 8.4.3 OS Command Adapter - Multiple Columns
  • 8.4.4 SQL Adapter
  • 8.4.5 SNMP (Simple Network Management Protocol) Adapter
  • 8.4.6 JMX Adapter
• 8.5 Converting User-defined Metrics to Metric Extensions
  • 8.5.1 Overview
  • 8.5.2 Commands
• 8.6 Metric Extension Command Line Verbs

9 Utilizing the Job System and Corrective Actions

• 9.1 Job System Purpose and Overview
  • 9.1.1 What Are Job Executions and Job Runs?
  • 9.1.2 Operations on Job Executions and Job Runs
• 9.2 Preliminary Considerations
  • 9.2.1 Creating Scripts
  • 9.2.2 Sharing Job Responsibilities
  • 9.2.3 Submitting Jobs for Groups
• 9.3 Creating Jobs
  • 9.3.1 Selecting a Job Type
  • 9.3.2 Creating an OS Command Job
    • 9.3.2.1 Specifying a Single Operation
    • 9.3.2.2 Specifying a Script
    • 9.3.2.3 Access Level Rules
  • 9.3.3 Creating a SQL Script Job
    • 9.3.3.1 Specifying Targets
    • 9.3.3.2 Specifying Options for the Parameters Page
    • 9.3.3.3 Specifying Host and Database Credentials
    • 9.3.3.4 Returning Error Codes from SQL Script Jobs
  • 9.3.4 Creating a Multi-task Job
    • 9.3.4.1 Job Capabilities
    • 9.3.4.2 Specifying Targets for a Multi-task Job
    • 9.3.4.3 Adding Tasks to the Job
• 9.4 Analyzing Job Activity
• 9.5 Generating Job Event Criteria
  • 9.5.1 Enabling Events For Job Status, Status Severity, and Targetless Jobs
  • 9.5.2 Adding Targets To Generate Events For Job Status
• 9.6 Creating Event Rules For Job Status Change
  • 9.6.1 Creating Job Status Change Event Rules For Jobs
  • 9.6.2 Creating Job Status Change Event Rules For Targets
• 9.7 Creating Corrective Actions
  • 9.7.1 Providing Credentials
  • 9.7.2 Creating Corrective Actions for Metrics
  • 9.7.3 Creating a Library Corrective Action
  • 9.7.4 Specifying Access to Corrective Actions
    • 9.7.4.1 Defining or Modifying Access
    • 9.7.4.2 Access Level Rules
  • 9.7.5 Setting Up Notifications for Corrective Actions
  • 9.7.6 Providing Agent-side Response Actions
    • 9.7.6.1 Specifying Commands and Scripts
    • 9.7.6.2 Using Target Properties in Commands
    • 9.7.6.3 Using Advanced Capabilities

10 Configuring and Using Services

• 10.1 Introduction to Services
  • 10.1.1 Defining Services in Enterprise Manager
  • 10.1.2 Modeling Services
    • 10.1.2.1 Availability of a Service
    • 10.1.2.2 Performance and Usage
    • 10.1.2.3 Service Level Agreements (SLA)
• 10.2 Creating and Configuring a Service
  • 10.2.1 Creating a Generic Service
  • 10.2.2 Configuring a Service
    • 10.2.2.1 Root Cause Analysis Configuration
    • 10.2.2.2 Service Tests and Beacons
    • 10.2.2.3 Availability Definition
    • 10.2.2.4 Performance Metrics
    • 10.2.2.5 Usage Metrics
  • 10.2.3 Configuring an Aggregate Service
• 10.3 Creating a Test Based Service
  • 10.3.1 Creating an ATS Service Test Using OATS Load Script
    • 10.3.1.1 Creating a Self Contained Zip File
    • 10.3.1.2 Creating an ATS Service Test
    • 10.3.1.3 Databanking and Parameterization
    • 10.3.1.4 Parameterizing URLs
    • 10.3.1.5 Success or Failure Validation
    • 10.3.1.6 Using Beacon Override
    • 10.3.1.7 Updating the Databank File
    • 10.3.1.8 Using SLM Header for RUEI Integration
  • 10.3.2 Using the Transaction Recorder
• 10.4 Creating a System Based Service
• 10.5 Setting Up and Using Service Level Agreements
  • 10.5.1 Actionable Item Rules for SLAs
  • 10.5.2 Creating a Service Level Objective
  • 10.5.3 Lifecycle of an SLA
  • 10.5.4 Viewing the Status of SLAs for a Service
  • 10.5.5 Defining Custom SLA Business Calendars
• 10.6 Using the Services Dashboard
  • 10.6.1 Viewing the All Dashboards Page
  • 10.6.2 Viewing the Dashboard Details Page
  • 10.6.3 Customizing and Personalizing the Dashboard
  • 10.6.4 Viewing the Dashboard Service Details Page
• 10.7 Monitoring Settings
• 10.8 Setting Up Monitoring Templates
  • 10.8.1 Configuring Service Tests and Beacons for the Monitoring Template
• 10.9 Configuring Service Levels
  • 10.9.1 Defining Service Level Rules
  • 10.9.2 Viewing Service Level Details
• 10.10 Configuring a Service Using the Command Line Interface
• 10.11 Troubleshooting Service Tests
  • 10.11.1 Verifying and Troubleshooting Forms Transactions
    • 10.11.1.1 Troubleshooting Forms Transaction Playback
    • 10.11.1.2 Troubleshooting Forms Transaction Recording
  • 10.11.2 Verifying and Troubleshooting Web Transactions

11 Configuring a Software Library

• 11.1 Overview of Software Library
• 11.2 Users, Roles, and Privileges
• 11.3 What's New in Software Library
• 11.4 Performing Software Library Tasks Using EM CLI Verbs or in Graphical Mode
• 11.5 Software Library Storage
  • 11.5.1 Upload File Locations
  • 11.5.2 Referenced File Location
• 11.6 Prerequisites for Configuring Software Library
• 11.7 Configuring Software Library Storage Location
  • 11.7.1 Configuring an OMS Shared Filesystem Location
  • 11.7.2 Configuring an OMS Agent Filesystem Location
  • 11.7.3 Configuring a Referenced File Location
• 11.8 Configuring Software Library on a Multi-OMS System
• 11.9 Using Software Library Entities
• 11.10 Tasks Performed Using the Software Library Home Page
  • 11.10.1 Organizing Entities
  • 11.10.2 Creating Entities
    • 11.10.2.1 Creating Generic Components
    • 11.10.2.2 Creating Directives
  • 11.10.3 Customizing Entities
  • 11.10.4 Managing Entities
    • 11.10.4.1 Accessing Software Library Home Page
    • 11.10.4.2 Accessing Software Library Administration Page
    • 11.10.4.3 Granting or Revoking Privileges
    • 11.10.4.4 Moving Entities
    • 11.10.4.5 Changing Entity Maturity
    • 11.10.4.6 Adding Notes to Entities
    • 11.10.4.7 Adding Attachments to Entities
    • 11.10.4.8 Viewing, Editing, and Deleting Entities
    • 11.10.4.9 Purging Deleted Entities
    • 11.10.4.10 Searching Entities
    • 11.10.4.11 Exporting Entities
    • 11.10.4.12 Importing Entities
    • 11.10.4.13 Staging Files Associated With an Entity
• 11.11 Maintaining Software Library
  • 11.11.1 Periodic Maintenance Tasks
  • 11.11.2 Re-Importing Oracle Owned Entity Files
  • 11.11.3 Removing (and Migrating) Software Library Storage Location
  • 11.11.4 Scheduling Purge Job
  • 11.11.5 Backing Up Software Library

12 Introducing Enterprise Manager Support for SNMP

• 12.1 Benefits of SNMP Support
• 12.2 About the SNMP Management Station
• 12.3 How Enterprise Manager Supports SNMP
• 12.4 Sending SNMP Trap Notifications
  • 12.4.1 About the Management Information Base (MIB)
• 12.5 Monitoring External Devices Using SNMP
  • 12.5.1 About SNMP Receivelets
  • 12.5.2 About SNMP Fetchlets
• 12.6 About Metric Extensions

Part II Security

13 Configuring Security

Part III Generating Reports

14 Using Information Publisher

• 14.1 About Information Publisher
• 14.2 Out-of-Box Report Definitions
• 14.3 Custom Reports
  • 14.3.1 Creating Custom Reports
  • 14.3.2 Report Parameters
  • 14.3.3 Report Elements
• 14.4 Scheduling Reports
  • 14.4.1 Flexible Schedules
  • 14.4.2 Storing and Purging Report Copies
  • 14.4.3 E-mailing Reports
• 14.5 Sharing Reports

Part IV Accessing Enterpise Manager via Mobile Devices

15 Remote Access To Enterprise Manager

• 15.1 Reviewing System Requirements
• 15.2 Performing Initial Setup
• 15.3 Connecting the First Time
• 15.4 Encountering the Login Screen
• 15.5 Managing Settings
• 15.6 Using Cloud Control Mobile in Incident Manager
• 15.7 Working in Cloud Control Mobile
  • 15.7.1 Viewing Incidents and Problems
  • 15.7.2 Changing Views
  • 15.7.3 Performing Actions
• 15.8 Learning Tips and Tricks
• 15.9 Connecting to Enterprise Manager Desktop Version

Part V Engineered Systems Management

16 Discovering and Managing Exadata Targets and Systems

• 16.1 Automatically Discovering an Oracle Database Machine
• 16.2 Viewing the Topology of an Existing DB Machine Target
• 16.3 Drilling Down to Individual Targets
• 16.4 Viewing Critical Hardware Information for the DB Machine
• 16.5 Viewing DB Machine Alerts
• 16.6 Adding Exadata Components Manually
• 16.7 About Oracle Exadata Storage Server
  • 16.7.1 Using Exadata As a Cloud Control Target
  • 16.7.2 Performing Administration Tasks on Exadata Cells
  • 16.7.3 Performing Administration Tasks on Infiniband Networks
  • 16.7.4 Launching the IORM Performance Page
  • 16.7.5 Viewing an Exadata Cell Configuration
  • 16.7.6 Manage IO Resource
    • 16.7.6.1 Modify the Disk I/O Objective
    • 16.7.6.2 The Inter-Database Plan
  • 16.7.7 Accessing Oracle Support Workbench for Exadata Cell
  • 16.7.8 Changing the IORM Mode and Updating the IORM Objective

Part VI Administering Cloud Control

17 Personalizing Cloud Control

• 17.1 Personalizing a Cloud Control Page
• 17.2 Customizing a Region
• 17.3 Setting Your Homepage

18 Plug-In Manager

• 18.1 Introduction to Plug-ins
  • 18.1.1 What Is the Enterprise Manager 12c Extensibility Paradigm?
  • 18.1.2 What Are Plug-Ins?
  • 18.1.3 Are All Plug-Ins Deployed by Default?
  • 18.1.4 How Often Are Plug-Ins Released?
• 18.2 Workflow of Plug-In Deployment
• 18.3 Introduction to Plug-In Manager
  • 18.3.1 What is Plug-In Manager?
  • 18.3.2 Accessing and Performing Operations Using Plug-In Manager
    • 18.3.2.1 Accessing Plug-In Manager
    • 18.3.2.2 Performing Operations Using Plug-In Manager
• 18.4 Actions that Can Be Performed Using Plug-In Manager
  • 18.4.1 Customizing Your View
    • 18.4.1.1 Customizing Displayed Plug-Ins
    • 18.4.1.2 Customizing Displayed Columns
  • 18.4.2 Checking the Availability of Plug-Ins
  • 18.4.3 Viewing Information about Plug-Ins
    • 18.4.3.1 Differentiating Plug-In Releases from Enterprise Manager Platform Releases
    • 18.4.3.2 Identifying Plug-In ID
    • 18.4.3.3 Viewing Targets and Operating Systems Certified for Deployed Plug-Ins
    • 18.4.3.4 Viewing Plug-In Dependencies
    • 18.4.3.5 Verifying Deployed Plug-Ins
  • 18.4.4 Downloading Plug-Ins
    • 18.4.4.1 Downloading Plug-Ins in Online Mode
    • 18.4.4.2 Downloading Plug-Ins in Offline Mode
    • 18.4.4.3 Importing Catalog Archives
    • 18.4.4.4 Importing Plug-In Archives
  • 18.4.5 Deploying Plug-Ins to Oracle Management Service (Reduce OMS Restart time and Downtime)
    • 18.4.5.1 Tracking the Deployment Status of Plug-Ins on Oracle Management Service
  • 18.4.6 Upgrading Plug-Ins Deployed to Oracle Management Service
    • 18.4.6.1 Upgrading Across Plug-In Versions Deployed to Oracle Management Service
    • 18.4.6.2 Upgrading Across Plug-In Revisions Within a Plug-In Version Deployed to Oracle Management Service
  • 18.4.7 Deploying Plug-Ins on Oracle Management Agent
    • 18.4.7.1 Tracking the Deployment Status of Plug-Ins on Oracle Management Agent
  • 18.4.8 Re-deploying Plug-Ins on Oracle Management Agent
  • 18.4.9 Upgrading Plug-Ins Deployed to Oracle Management Agent
  • 18.4.10 Deploying Plug-In Patches While Deploying or Upgrading Management Agent (Create Custom Plug-In Update)
    • 18.4.10.1 Creating Custom Plug-In Update Using EMCLI
    • 18.4.10.2 Creating Custom Plug-In Update Using EDK
  • 18.4.11 Undeploying Plug-Ins from Oracle Management Agent
  • 18.4.12 Undeploying Plug-Ins from Oracle Management Service
• 18.5 Troubleshooting
  • 18.5.1 Understanding Plug-In Homes
  • 18.5.2 Troubleshooting OMS Plug-In Deployment and Upgrade Issues
    • 18.5.2.1 Troubleshooting OMS Plug-In Deployment Issues
    • 18.5.2.2 Rollback and Resume OMS Plug-In Upgrade
  • 18.5.3 Troubleshooting Management Agent Plug-In Deployment and Upgrade Issues
    • 18.5.3.1 Troubleshooting Management Agent Plug-In Deployment Issues
    • 18.5.3.2 Troubleshooting Management Agent Plug-In Upgrade Issues

19 Maintaining Enterprise Manager

• 19.1 Overview: Managing the Manager
• 19.2 Health Overview
• 19.3 Repository
• 19.4 Controlling and Configuring Management Agents
  • 19.4.1 Manage Cloud Control Agents Page
  • 19.4.2 Agent Home Page
  • 19.4.3 Controlling a Single Agent
  • 19.4.4 Configuring Single Management Agents
  • 19.4.5 Controlling Multiple Management Agents
  • 19.4.6 Configuring Multiple Agents
  • 19.4.7 Upgrading Multiple Management Agents
• 19.5 Management Services
• 19.6 Viewing Enterprise Manager Topology and Charts

20 Maintaining and Troubleshooting the Management Repository

• 20.1 Management Repository Deployment Guidelines
• 20.2 Management Repository Data Retention Policies
  • 20.2.1 Management Repository Default Aggregation and Purging Policies
  • 20.2.2 Management Repository Default Aggregation and Purging Policies for Other Management Data
  • 20.2.3 Modifying the Default Aggregation and Purging Policies
  • 20.2.4 Modifying Data Retention Policies When Targets Are Deleted
  • 20.2.5 How to Modify the Retention Period of Job History
  • 20.2.6 DBMS_SCHEDULER Troubleshooting
• 20.3 Dropping and Recreating the Management Repository
  • 20.3.1 Dropping the Management Repository
  • 20.3.2 Recreating the Management Repository
    • 20.3.2.1 Using a Connect Descriptor to Identify the Management Repository Database
• 20.4 Troubleshooting Management Repository Creation Errors
  • 20.4.1 Package Body Does Not Exist Error While Creating the Management Repository
  • 20.4.2 Server Connection Hung Error While Creating the Management Repository
  • 20.4.3 General Troubleshooting Techniques for Creating the Management Repository
• 20.5 Cross Platform Enterprise Manager Repository Migration
  • 20.5.1 Common Prerequisites
  • 20.5.2 Methodologies
    • 20.5.2.1 Cross Platform Transportable Database
    • 20.5.2.2 Migration Using Physical Standby
  • 20.5.3 Post Migration Verification

21 Updating Cloud Control

• 21.1 Using Self Update
  • 21.1.1 What Can Be Updated?
• 21.2 Setting Up Self Update
  • 21.2.1 Setting Up Enterprise Manager Self Update Mode
  • 21.2.2 Assigning Self Update Privileges to Users
  • 21.2.3 Setting Up the Software Library
  • 21.2.4 Setting Up the EM CLI Utility (Optional)
• 21.3 Applying an Update
  • 21.3.1 Applying an Update in Online Mode
  • 21.3.2 Applying an Update in Offline Mode
• 21.4 Accessing Informational Updates
• 21.5 Acquiring or Updating Management Agent Software

22 Patching Enterprise Manager Agents

• 22.1 Overview
• 22.2 Automated Agent Patching (Recommended Option)
  • 22.2.1 Accessing Patch Plans
  • 22.2.2 Viewing Patch Recommendations
  • 22.2.3 Searching Patches
  • 22.2.4 Applying Management Agent Patches
  • 22.2.5 Verifying the Applied Agent Patches
  • 22.2.6 Validating Agent Patch Errors
• 22.3 Manual Agent Patching

23 Patching the OMS and Repository

• 23.1 OPatch Automation
  • 23.1.1 Supported OMS Configurations and OPatchauto Patchability
  • 23.1.2 OUI Inventory Configurations
  • 23.1.3 Supported Patch Format
  • 23.1.4 Supported Patching Methodologies
• 23.2 Required OPatchauto Parameters
  • 23.2.1 Creating a Property File
• 23.3 Prerequisites for Running OPatchauto
• 23.4 Using OPatchauto
  • 23.4.1 My Oracle Support: Searching for Patches
  • 23.4.2 Running opatchauto apply
  • 23.4.3 Running opatchauto rollback
  • 23.4.4 Running opatchauto lspatches
  • 23.4.5 Running opatchauto version
  • 23.4.6 Patching a Standby OMS System
• OPatchauto Command Syntax
  • Apply
  • Rollback
  • lspatches
  • version
• Standby OMS Patching
• Troubleshooting

24 Starting and Stopping Enterprise Manager Components

• 24.1 Controlling the Oracle Management Agent
  • 24.1.1 Starting, Stopping, and Checking the Status of the Management Agent on UNIX
  • 24.1.2 Starting and Stopping the Management Agent on Windows
  • 24.1.3 Checking the Status of the Management Agent on Windows
  • 24.1.4 Troubleshooting Management Agent Startup Errors
    • 24.1.4.1 Management Agent starts up but is not ready
    • 24.1.4.2 Management Agent fails to start because of time zone mismatch between agent and OMS
    • 24.1.4.3 Agent fails to start due to possible port conflict
    • 24.1.4.4 Agent secure/unsecure fails
• 24.2 Controlling the Oracle Management Service
  • 24.2.1 Controlling the Management Service on UNIX
  • 24.2.2 Controlling the Management Service on Windows
  • 24.2.3 Troubleshooting Oracle Management Service Startup Errors
• 24.3 Controlling JVMD and ADP Engines
  • 24.3.1 Controlling JVMD Engines
  • 24.3.2 Controlling ADP Engines
• 24.4 Guidelines for Starting Multiple Enterprise Manager Components on a Single Host
• 24.5 Starting and Stopping Oracle Enterprise Manager 12c Cloud Control
  • 24.5.1 Starting Cloud Control and All Its Components
  • 24.5.2 Stopping Cloud Control and All Its Components
• 24.6 Additional Management Agent Commands
  • 24.6.1 Uploading and Reloading Data to the Management Repository
  • 24.6.2 Specifying New Target Monitoring Credentials
  • 24.6.3 Listing the Targets on a Managed Host
  • 24.6.4 Controlling Blackouts
  • 24.6.5 Changing the Management Agent Time Zone
  • 24.6.6 Reevaluating Metric Collections
• 24.7 emctl Commands
• 24.8 Using emctl.log File

25 Locating and Configuring Enterprise Manager Log Files

• 25.1 Managing Log Files
  • 25.1.1 Viewing Log Files and Their Messages
    • 25.1.1.1 Restricting Access to the View Log Messages Menu Item and Functionality
  • 25.1.2 Searching Log Files
    • 25.1.2.1 Searching Log Files: Basic Searches
    • 25.1.2.2 Searching Log Files: Advanced Searches
  • 25.1.3 Downloading Log Files
• 25.2 Managing Saved Searches
  • 25.2.1 Saving Searches
  • 25.2.2 Retrieving Saved Searches
  • 25.2.3 Managing Saved Searches
• 25.3 Locating Management Agent Log and Trace Files
  • 25.3.1 About the Management Agent Log and Trace Files
    • 25.3.1.1 Structure of Agent Log Files
  • 25.3.2 Locating the Management Agent Log and Trace Files
  • 25.3.3 Setting Oracle Management Agent Log Levels
    • 25.3.3.1 Modifying the Default Logging Level
    • 25.3.3.2 Setting gcagent.log
    • 25.3.3.3 Setting gcagent_error.log
    • 25.3.3.4 Setting the Log Level for Individual Classes and Packages
    • 25.3.3.5 Setting gcagent_mdu.log
    • 25.3.3.6 Setting the TRACE Level
• 25.4 Locating and Configuring Oracle Management Service Log and Trace Files
  • 25.4.1 About the Oracle Management Service Log and Trace Files
  • 25.4.2 Locating Oracle Management Service Log and Trace Files
  • 25.4.3 Controlling the Size and Number of Oracle Management Service Log and Trace Files
  • 25.4.4 Controlling the Contents of the Oracle Management Service Trace File
  • 25.4.5 Controlling the Oracle WebLogic Server and Oracle HTTP Server Log Files
• 25.5 Monitoring Log Files
  • 25.5.1 About Log Viewer
  • 25.5.2 Overview of WebLogic Server and Application Deployment Log File Monitoring
  • 25.5.3 Enabling Log File Monitoring
  • 25.5.4 Configuring Log File Monitoring
  • 25.5.5 Viewing Alerts from Log File Monitoring
• 25.6 Configuring Log Archive Locations

Part VII Configuring Enterprise Manager for High Availability

26 High Availability Solutions

• 26.1 Latest High Availability Information
• 26.2 Defining High Availability
  • 26.2.1 Levels of High Availability
• 26.3 Comparing Availability Levels
• 26.4 Implementing High Availability Levels

27 Enterprise Manager High Availability

• 27.1 Agent High Availability
  • 27.1.1 Configuring the Management Agent to Automatically Start on Boot and Restart on Failure
  • 27.1.2 Configuring Restart for the Management Agent
  • 27.1.3 Installing the Management Agent Software on Redundant Storage
• 27.2 Repository High Availability
  • 27.2.1 General Best Practice for Repository High Availability
  • 27.2.2 Configuring RAC for the Management Repository
• 27.3 Oracle Management Service High Availability
  • 27.3.1 Configuring the Cloud Control OMS in an Active/Passive Environment for High Availability Failover Using Virtual Host Names
    • 27.3.1.1 Overview and Requirements
    • 27.3.1.2 Installation and Configuration
    • 27.3.1.3 Setting Up the Virtual Host Name/Virtual IP Address
    • 27.3.1.4 Setting Up Shared Storage
    • 27.3.1.5 Setting Up the Environment
    • 27.3.1.6 Synchronizing Operating System IDs
    • 27.3.1.7 Setting Up Shared Inventory
    • 27.3.1.8 Installing the Software
    • 27.3.1.9 Starting Up Services
    • 27.3.1.10 Repository Host Name Change
    • 27.3.1.11 Multiple OMS, SLB, First OMS Host Name Change
    • 27.3.1.12 Multiple OMS, SLB, Additional OMS Host Name Change
  • 27.3.2 Configuring the Cloud Control OMS for High Availability Failover
    • 27.3.2.1 Configuring the Software Library
    • 27.3.2.2 Configuring a Load Balancer
    • 27.3.2.3 Installing Additional Management Services

28 Enterprise Manager Disaster Recovery

• 28.1 Disaster Recover Overview and Topology
• 28.2 Design Considerations
  • 28.2.1 Network Considerations
    • 28.2.1.1 Planning Host Names
    • 28.2.1.2 Load Balancers Consideration
    • 28.2.1.3 Application Virtual Host Name Consideration
  • 28.2.2 Storage Considerations
  • 28.2.3 Database Considerations
  • 28.2.4 Starting Points
    • 28.2.4.1 The primary site is already created, standby site is being planned
    • 28.2.4.2 The primary site is already created, standby site is already created using the deprecated "Standby WLS Domain" method.
    • 28.2.4.3 No installation exists, both primary and standby sites are being planned
• 28.3 Setting Up Management Repository Disaster Recovery
  • 28.3.1 Configuring a Standby Database for the Management Repository
• 28.4 Setting Up Management Service and Software Library Disaster Recovery
  • 28.4.1 Management Service Disaster Recovery
  • 28.4.2 Monitoring Standby OMS Hosts
  • 28.4.3 Software Library Disaster Recovery
  • 28.4.4 Migrating an Existing Site to Shared Storage
• 28.5 Performing Switchover and Failover Operations
  • 28.5.1 Switchover Procedure
  • 28.5.2 Failover Procedure
• 28.6 Keeping the Standby Site in Sync with the Primary

29 Backing Up and Recovering Enterprise Manager

• 29.1 Backing Up Your Deployment
• 29.2 Software Library Backup
• 29.3 Management Repository Backup
• 29.4 Oracle Management Service Backup
• 29.5 Management Agent Backup
• 29.6 Recovery of Failed Enterprise Manager Components
  • 29.6.1 Repository Recovery
  • 29.6.2 Recovery Scenarios
    • 29.6.2.1 Full Recovery on the Same Host
    • 29.6.2.2 Incomplete Recovery on the Same Host
    • 29.6.2.3 Full Recovery on a Different Host
    • 29.6.2.4 Incomplete Recovery on a Different Host
  • 29.6.3 Recovering the OMS
    • 29.6.3.1 Recovering the Software Homes
    • 29.6.3.2 Recreating the OMS
  • 29.6.4 OMS Recovery Scenarios
    • 29.6.4.1 Single OMS, No Server Load Balancer (SLB), OMS Restored on the same Host
    • 29.6.4.2 Single OMS, No SLB, OMS Restored on a Different Host
    • 29.6.4.3 Single OMS, No SLB, OMS Restored on a Different Host using the Original Hostname
    • 29.6.4.4 Multiple OMS, Server Load Balancer, Primary OMS Recovered on the Same Host
    • 29.6.4.5 Multiple OMS, Server Load Balancer Configured, Primary OMS Recovered on a Different Host
    • 29.6.4.6 Multiple OMS, SLB configured, additional OMS recovered on same or different host
  • 29.6.5 Recovering the Software Library
  • 29.6.6 Recovering Management Agents
  • 29.6.7 Management Agent Recovery Scenarios
    • 29.6.7.1 Management Agent Reinstall Using the Same Port
    • 29.6.7.2 Management Agent Restore from Filesystem Backup
• 29.7 Recovering from a Simultaneous OMS-Management Repository Failure
  • 29.7.1 Collapsed Configuration: Incomplete Management Repository Recovery, Primary OMS on the Same Host
  • 29.7.2 Distributed Configuration: Incomplete Management Repository Recovery, Primary OMS and additional OMS on Different Hosts, SLB Configured

A Interpreting Variables of the Enterprise Manager MIB

• A.1 oraEMNGEvent
  • A.1.1 oraEMNGEventIndex
  • A.1.2 oraEMNGEventNotifType
  • A.1.3 oraEMNGEventMessage
  • A.1.4 oraEMNGEventMessageURL
  • A.1.5 oraEMNGEventSeverity
  • A.1.6 oraEMNGEventSeverityCode
  • A.1.7 oraEMNGEventRepeatCount
  • A.1.8 oraEMNGEventActionMsg
  • A.1.9 oraEMNGEventOccurrenceTime
  • A.1.10 oraEMNGEventReportedTime
  • A.1.11 oraEMNGEventCategories
  • A.1.12 oraEMNGEventCategoryCodes
  • A.1.13 oraEMNGEventType
  • A.1.14 oraEMNGEventName
  • A.1.15 oraEMNGAssocIncidentId
  • A.1.16 oraEMNGAssocIncidentOwner
  • A.1.17 oraEMNGAssocIncidentAcked
  • A.1.18 oraEMNGAssocIncidentStatus
  • A.1.19 oraEMNGAssocIncidentPriority
  • A.1.20 oraEMNGAssocIncidentEscLevel
  • A.1.21 oraEMNGEventTargetName
  • A.1.22 oraEMNGEventTargetNameURL
  • A.1.23 oraEMNGEventTargetType
  • A.1.24 oraEMNGEventHostName
  • A.1.25 oraEMNGEventTargetOwner
  • A.1.26 oraEMNGEventTgtLifeCycleStatus
  • A.1.27 oraEMNGEventTargetVersion
  • A.1.28 oraEMNGEventUserDefinedTgtProp
  • A.1.29 oraEMNGEventSourceObjName
  • A.1.30 oraEMNGEventSourceObjNameURL
  • A.1.31 oraEMNGEventSourceObjType
  • A.1.32 oraEMNGEventSourceObjSubType
  • A.1.33 oraEMNGEventSourceObjOwner
  • A.1.34 oraEMNGEventCAJobName
  • A.1.35 oraEMNGEventCAJobStatus
  • A.1.36 oraEMNGEventCAJobOwner
  • A.1.37 oraEMNGEventCAJobStepOutput
  • A.1.38 oraEMNGEventCAJobType
  • A.1.39 oraEMNGEventRuleSetName
  • A.1.40 oraEMNGEventRuleName
  • A.1.41 oraEMNGEventRuleOwner
  • A.1.42 oraEMNGEventSequenceId
  • A.1.43 oraEMNGEventRCADetails
  • A.1.44 oraEMNGEventContextAttrs
  • A.1.45 oraEMNGEventUserComments
  • A.1.46 oraEMNGEventUpdates
  • A.1.47 oraEMNGEventTypeAttr(1-71)
• A.2 oraEM4AlertTable
  • A.2.1 oraEM4AlertTargetName
  • A.2.2 oraEM4AlertTargetType
  • A.2.3 oraEM4AlertHostName
  • A.2.4 oraEM4AlertMetricName
  • A.2.5 oraEM4AlertKeyName
  • A.2.6 oraEM4AlertKeyValue
  • A.2.7 oraEM4AlertTimeStamp
  • A.2.8 oraEM4AlertSeverity
  • A.2.9 oraEM4AlertMessage
  • A.2.10 oraEM4AlertRuleName
  • A.2.11 oraEM4AlertRuleOwner
  • A.2.12 oraEM4AlertMetricValue
  • A.2.13 oraEM4AlertContext
  • A.2.14 oraEM4AlertCycleGuid
  • A.2.15 oraEM4AlertRepeatCount
  • A.2.16 oraEM4AlertUDTargetProperties
  • A.2.17 oraEM4AlertAck
  • A.2.18 oraEM4AlertAckBy
  • A.2.19 oraEM4AlertNotifType
  • A.2.20 oraEM4AlertViolationGuid
• A.3 oraEM4JobAlertTable
  • A.3.1 oraEM4JobAlertJobName
  • A.3.2 oraEM4JobAlertJobOwner
  • A.3.3 oraEM4JobAlertJobType
  • A.3.4 oraEM4JobAlertJobStatus
  • A.3.5 oraEM4JobAlertTargets
  • A.3.6 oraEM4JobAlertTimeStamp
  • A.3.7 oraEM4JobAlertRuleName
  • A.3.8 oraEM4JobAlertRuleOwner
  • A.3.9 oraEM4JobAlertMetricName
  • A.3.10 oraEM4JobAlertMetricValue
  • A.3.11 oraEM4JobAlertContext
  • A.3.12 oraEM4JobAlertKeyName
  • A.3.13 oraEM4JobAlertKeyValue
  • A.3.14 oraEM4JobAlertSeverity
  • A.3.15 oraEM4JobAlertJobId
  • A.3.16 oraEM4JobAlertJobExecId

B Enterprise Manager MIB Definition

• B.1 MIB Definition

C SNMP Trap Mappings

• C.1 Pre-12c Enterprise Manager Metric Alerts
• C.2 Pre-12C Target Availability Alerts
• C.3 Pre-12C Corrective Action Results for Metric Alerts
• C.4 Corrective Action Results for Target Availability
• C.5 Job Status Change

D Standby OMSs using Standby WebLogic Domain

• D.1 Configuring Standby Management Services on a Standby Site
  • D.1.1 Installing the First Standby Management Service
  • D.1.2 Installing the First Standby Management Service (Oracle Installer, Software Only Mode)
  • D.1.3 Installing Additional Standby Management Services
  • D.1.4 Installing Additional Standby Management Services (Oracle Installer, Software Only Mode)
  • D.1.5 Validating Your Installation and Complete the Setup
    • D.1.5.1 Keeping the Standby Site in Sync

Index